View quotes
Clients can review their permitted quote/mockup records and the information shared by the shop without gaining access to internal quote management for other customers.
Embroidery client portal
A Client Portal for Embroidery Customers — Not Another Email Thread
Each IEBC client receives role-specific access to the embroidery business’s tenant portal. Customers can review only their permitted quotes, orders, tracking/status, invoices, files, notifications, profile and eligible conversations while staff-only records, other clients and internal production controls remain outside the client view.
What clients can do inside the portal.
Track jobs
Clients can view their own embroidery/printing orders, current status and tracking information as the business progresses work through production and fulfillment.
Review invoices
Customers can open their invoices, balances and due information and follow configured payment instructions or hosted payment links where an eligible integration is enabled.
Access shared files
Only files marked for customer access appear in the portal; internal artwork/production files can remain staff-only or use a controlled request/share workflow.
Receive notifications
Portal and email notifications can inform customers about relevant request, job, artwork, invoice, ticket or other account activity without exposing unrelated tenant data.
Chat on eligible plans
Business and White Label can provide client-facing live conversations while internal team communication remains separated from customer access.
Why a portal is useful for custom embroidery work.
Embroidery jobs often have artwork, approvals, deadlines, invoices and production files moving at different times. A client portal creates one customer-facing reference point while the business keeps its operational workspace private.
FAQ
Common questions
Is the client portal included on Forever Free?
Yes. Client portal access is part of the core IEBC workflow; plan limits apply to the underlying clients, quotes, jobs, invoices and storage.
Can a client download every production file?
No. File access is controlled. The shop decides whether a file is shared, requestable or internal.
Does the portal support chat?
Client live chat is available on Business and White Label plans.
Ivixico Embroidery Business Cloud
Use the real workflow before paying for more capacity.
Forever Free includes the owner workspace, client portal, quote/order/invoice allowances, file storage, one limited Merch Store and monthly Embroidery Price Calculator uses. No card and no expiry.
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